Cancellation

Applicable for all reservations

When ordering more than one year before the event date, the entire arrangement may be cancelled or downsized in writing free of charge up to 16 weeks prior to the event. When ordering less than one year before the event date, the entire arrangement may be cancelled or downsized in writing free of charge up to 12 weeks prior to the event. In case of delayed downsizing/cancellation, the customer is liable for the following of the pre-ordered cancelled services:

  • Less than 24 hours before start, you will be liable for: 100%
  • Between 1 to 7 days before start, you will be liable for 95%
  • Between 1 to 4 weeks before start, you will be liable for 75%
  • Between 4 to 6 weeks before start, you will be liable for 50%
  • Between 6 to 12 weeks before start, you will be liable for 15%
  • Between 12 to 16 weeks before start, you will be liable for 5%


Before the submission of the invoice, the hotel checks for any deductions following reservations to other parties. Services which cannot be cancelled (e.g. entertainment) may be fully charged.