TERMS AND CONDITIONS GIFT CARD
General
The issuer is Munkebjerg Hotel (hereinafter the Issuer).
It will always be the Issuer that provides the service to which the gift card/ticket/voucher/clip card/physical products (hereafter the service/service units) gives access. Life Peaks is solely responsible for the dissemination of the Application for the services that can be redeemed from the Issuer.
Agreement on the purchase/sale of services is entered into between you and the Issuer, who is your direct and actual contracting party. Life Peaks ApS only mediates the solution and the payment for this for the Issuer. Life Peaks ApS is not involved in or part of the actual conclusion of the agreement between the consumer and the Issuer and consequently assumes no responsibility towards the consumer for the content of the service, any shortcomings or the like in connection with the use of the product/service to which the service provides access. The issuer is responsible for fulfilling the agreement with the consumer and is liable to the consumer for all matters relating to the service.
By accepting these terms and conditions, the following is confirmed:
Right of cancellation of gift cards and vouchers
According to Danish consumer legislation, the purchase of gift cards/vouchers is associated with a right of withdrawal of 14 days from when you have received your order confirmation via e-mail. Any claims in connection with non-delivery or deficiencies in the delivered service are addressed directly to the Issuer – Munkebjerg Hotel (your direct contracting party).
If you wish to cancel your purchase, you can contact Munkebjerg Hotel by writing to info@munkebjerg.dk or by calling telephone number 76428500. State the unique code when enquiring.
The full amount will be returned within 3 working days to the same credit card with which the device was purchased, provided that the deadline for the right of withdrawal is met and when it is ensured that the device has not been redeemed.
The gift card/voucher is a bearer certificate.
It is both the buyer and recipient (the person who has the gift card in their possession) who have the right of cancellation. The 14-day right of withdrawal starts from the buyer's receipt of the gift card, regardless of whether it is the recipient who asserts the right of withdrawal. If the unit has been redeemed by the buyer or recipient, the right of withdrawal cannot be asserted.
Right of withdrawal – Tickets
According to the Act on Consumer Agreements §18, subsection 2, no. 12, you have no right of withdrawal in relation to tickets issued for services that are delivered on a specific day or during a specific period.
This is relevant for agreements on, among other things:
– catering, e.g. restaurant visits and delivery of food (catering),
– cultural events, e.g. concerts, theater performances and sporting events.
If you have any questions about your order, you are welcome to contact the Issuer
– Munkebjerg Hotel – by writing to info@munkebjerg.dk or 76428500.
Prices and purchases
You can pay with Dankort, Visa, Visa Electron, MasterCard and MobilePay. A handling/ticketing fee is added, which is clearly stated in connection with your purchase. No card fee is added to your payment if you use a private credit card. A card fee is only added to company credit cards and credit cards issued outside the EU.
Payment is made via a secure connection, where entered information is encrypted so that it cannot be read by others.
Life Peaks ApS does not have access to your card information at any time.
When you make a payment online with a payment card, you are protected against abuse, as you can reject the payment when you receive your payment summary. All stated prices are indicative retail prices including VAT. Payment is deducted at the same time you receive a receipt
on your purchase.
When the purchase has been completed, a receipt will be sent to the e-mail address specified in connection with the order (buyer's e-mail address), as well as possibly the e-mail address/mobile number specified (recipient's e-mail address/ mobile number). The receipt for this is sent immediately after the payment has been registered. Gift vouchers are sent to the recipient in the same connection, unless it is stated in connection with the purchase that delivery must take place at a later time. The sale will only take place when and if Life Peaks ApS succeeds in registering the payment. When payment has been completed, you as the buyer immediately receive a receipt for this.
Redemption
When redeeming, the consumer brings a copy of the service unit in the form it was received: physically printed version, e-mail or SMS. The issuer notes the service's unique code / scans the unique QR code, whereby the redeemed amount is registered as redeemed.
Validity – Gift card
Gift cards are valid for 12-60 months from the date of issue. It will always be clearly stated when it expires. The gift card is valid from the date the item is purchased - even if you choose a later delivery date for the person who will receive the gift card.
In connection with Christmas shopping, you as a consumer are offered an extended right of withdrawal. All gift cards sold from 1.12-24.12 have extended the right of cancellation until 7.1. Should you wish to make use of your extended right of withdrawal, you simply follow the terms regarding right of withdrawal.
Validity – Vouchers/Events
If your purchase concerns a service or an event that is only offered for a certain period, the validity will be limited to this. In cases with limited validity, this is clearly stated before you buy, as well as on the voucher/ticket that is sent.
Limitation of Liability
The service and the performance to which it gives access are provided by the Issuer. The issuer is your actual party to the agreement and thus responsible for the fulfillment of the agreement and all matters related thereto.
Life Peaks ApS acts solely as an intermediary and the payment for this is for the Issuer. Life Peaks ApS does not enter into a contractual relationship with you and is therefore not obliged to pay compensation for losses, including in the following circumstances:
The gift card/ticket/voucher has not been redeemed with the Issuer within the validity period.
The issuer's reconstruction, bankruptcy / closure, cancellation of an event / service to which this gave access, etc.
Privacy Policy
The issuer is the data controller.
Life Peaks ApS is a data processor.
The personal data policy in this section describes how the Issuer and Life Peaks ApS collect and process your personal information.
When you purchase a service, the information you provide in connection with the transaction is recorded:
i) Name
ii) Email address
iii) Possibly phone number
iv) Address (if you choose delivery by post)
Only information that is necessary for the Issuer to fulfill the agreement with you is requested.
For dispatch and communication regarding your purchase, as well as any changes/cancellations.
When purchasing gift cards/vouchers/clip cards, your data is stored for a period of 12 months after the device expires.
For tickets to events, the information is automatically deleted 36 months after the event has taken place.
If you have questions about the processing of your personal information, you can contact the Issuer directly at:
Munkebjerg Hotel
Munkebjergvej 125
7100 Vejle
As registered, you have the opportunity to gain insight and to be able to object to a registration, cf. the rules in the Data Protection Regulation.
By contacting the Issuer in writing, you can gain insight into the information registered about you, as well as request that the personal data be deleted.
General
As a consumer, you are always protected by the applicable legislation in the area according to the Consumer Contracts Act and the Purchase Act.
Information on appeal possibilities
A complaint about a product or service can be submitted to the Danish Competition and Consumer Authority's Center for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby. You can complain to the Center for Complaint Resolution via www.forbrug.dk.
The EU Commission's online complaints portal can also be used when submitting a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints are lodged here – http://ec.europa.eu/odr. When submitting a complaint, you must specify the e-mail address info@munkebjerg.dk.
